We start processing quickly, so changes aren’t guaranteed. Email us at CurlsGeneralStore@gmail.com with your order number as soon as possible. If the order has already shipped, you can review our Returns & Refunds Policy.

An order confirmation email is sent right after checkout. Check your Promotions/Spam folders. If you didn’t receive it, contact us and we’ll resend it.

Use the tracking link in your shipping email, or visit our tracking page: Track Your Order.

Domestic (U.S.): 4–8 business days. International: 14–31 business days (varies by customs & destination). Estimates are not guarantees. See our Shipping Policy.

Standard Domestic: Free • International Standard: Free • Express (if available): $6.99. Full details here: Shipping Policy.

Tracking can take a few days to update after dispatch. If there’s no movement beyond the estimated window, email us with your order number at CurlsGeneralStore@gmail.com.

We have a 30-day return policy for most items, beginning on the day you receive your order. Some items may have different eligibility—see our Returns & Refunds Policy for details.

Email CurlsGeneralStore@gmail.com with your order number and reason. If approved, we’ll send a prepaid label and instructions. Items sent back without approval won’t be accepted.

After we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Banks and card issuers may take additional time to post the refund. If it’s been 15+ business days since approval, contact us: CurlsGeneralStore@gmail.com.

Perishables, custom/personalized products, personal care goods, hazardous materials/flammable liquids/gases, sale items, and gift cards are not returnable. See full list in our Returns & Refunds Policy.

We try to represent items accurately, but colors/appearance can vary by screen and settings. See Section 2 of our Terms & Conditions.

Many items ship in branded or standard packaging. For gifting tips or a gift note, email us before checkout and we’ll do our best.

We accept major credit/debit cards and other methods supported by Shopify Payments (availability may vary by region).

Our store is powered by Shopify, which uses industry-standard security. For more information, see our Privacy Policy and Shopify’s policies.

Yes—standard international shipping is free. Estimated delivery is 14–31 business days. Customs fees/taxes are set by your country and are the recipient’s responsibility.

Possibly. Duties, taxes, and fees are assessed by your local customs office and vary by destination. We can’t control or predict these costs.

Enter your code at checkout in the “Discount” field. One code per order unless otherwise stated. Codes may have exclusions or expiration dates.

Email us at CurlsGeneralStore@gmail.com with your order number to request a gift receipt.

No—checkout as a guest or create an account for faster checkout and order history.

Email us anytime at CurlsGeneralStore@gmail.com. We’re happy to help with orders, returns, and product questions.